Frequently Asked Questions

Ordering

What payment methods do you accept?

We accept all major credit cards and wire transfer. Electronic payments are processed via Stripe.

What are the payment terms?

A nonrefundable deposit of 50% is due at commencement. The remainder is due upon completion of the work. Completed work that is not paid in full within six months is subject to forfeiture.

I'd like a Larry.

That's not a question, but I suppose I only have myself to blame.

Amp names are not models, like a Toyota Corolla. Larry is a specific amp, number TK-101. If you'd like an amp that looks like Larry — or anything else that's been made — you may order a new, custom amp in the style of Larry. This new amp will not be called Larry. It will have its own name. Just like that guy you know who looks like your friend Tom isn't also named Tom.

What amps are available?

All equipment (amps, speakers, accessories, etc.) is made to order. The Collection page showcases some of our previous work that can be used as inspiration for your purchase. Or you can dream up something totally new and fresh.

How do I order a custom amp?

Please contact us directly via the form below. Thank you!

How much are custom amps?

All products start at $25,000. Exact prices vary depending on options — and there are lots of options. Contact us to get into it. Current lead time is 3-6 months.

What else do you offer?

We can design and build you a themed listening room. Why listen to fun music in a sterile room? Options include tiki/nautical vibe, googie/atomic age, and art deco/steampunk. As always, contact us to discuss your ideas.

Shipping

What shipping options do you provide?

Tiki Tube Amps are personally delivered by Desmond to the location of your choice. I will coordinate with you to manage shipping, delivery, and installation.

Do you ship internationally?

Yes, we do. We will also wire your Tiki Tube Amp transformers to accommodate local mains voltage and outlet plug style.

Warranty and Returns

What is your warranty?

Desmond's Tiki Tube Amps are warrantied for five years against any defects in manufacturing. This does not cover consumable parts like vacuum tubes. It does not cover damage done by doing unusual things to the amp — like pouring beer inside it or dropping it. These are sensitive items. Treat them well and they'll treat you well. Buyer pays all shipping costs on warranty repairs.

Do you accept returns?

Sadly, no. Because all work is custom we cannot accept returns.

What's the deal with airplane peanuts?

This joke has aged rather humorously because they don't serve peanuts on airplanes anymore.

Contact us Now!

Ask a Question

Send an email to info [at] tikitubeamps.com
or fill out the form below - we'll get back to you within two days.

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Schedule a Demo

Book your appointment with Desmond in Santa Monica to experience our Tikis in real life, explore all the available options, and start designing your one-of-a-kind Tiki.

Schedule a Demo